Thor Kitchen Additional Information:
1) Thor will try to deliver the product several times over 2 business days. If delivery is not accepted by the customer during this time, the merchant will receive a refund minus a 15% restocking fee
1) In the first 30 days, for product quality related returns, Thor will cover return shipping and restocking fees.
2) In the first 30 days, for buyer’s remorse returns, merchants will receive a refund minus a 15% restocking fee. The unit should be in a box or pallet so Thor can pick-up. If there is no box or pallet, or if the product was already used, Thor will not accept the return request
3) For service after first 30 days, refer to the product warranty: https://bit.ly/3NKfHZ6
4) To file a warranty service request, email firstname.lastname@example.org and CC email@example.com to ensure fast responses. Include proof of purchase in your email.
Please note that we may use another shipping method according to the actual situation.
Currently orders to Hawaii, Alaska, Puerto Rico, and other US islands can’t be delivered.